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Advanta Bank Credit Card Support Ticket - Rate Increase

Advanta Bank Credit Card Support Ticket

Rate Increase

Created By: rtuitt's Picture rtuitt Last Reply: rtuitt's Picture rtuitt
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

I had to leave town due to my father-in-laws illness, and missed a payment because my wife and I were so involved with the situation. As it turned out, my father-in-law passed away after a 10 days in hospice care. I returned home the day after the funeral and got a message on my answering machine about the miss payment. When I contacted Advanta, they informed me the raised my interest rate from 7.99% to 29.99%, even though I never missed a payment in the three years I had the account. The only way for them to lower the interest rate was for me to pay $2178.00. No matter who I talked to, they did not care. I am at a lost how a company can be so mean to someone who had to deal with so much and took immediate action to resolve the situation, especially since I have an outstanding payment record with Advanta.


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